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Customer Feedback

At Guitar Junction we have a conviction that customer service is vitally important. In an age when respect, courtesy, politeness and attentiveness are at risk we believe it is essential that they survive. We have had some very rewarding feedback from our customers so far; here is a selection of what they had to say about us. Thank you for letting us know how we are doing.

Tell us what you think!
  • ' As a regular customer, I always thought that Guitar Junction could get no better. I was wrong. Your new shop is simply heaven for all guitar players. Well done and thank you very much for all your superb service.' J.B. Guildford
  • 'Guitar Junction made the experience of buying my first ever guitar a real pleasure. I now hope to move on to one of your higher range guitars - once I've learned to play the chord of C!' B.T. Tonbridge
  • 'You guys make every other guitar shop seem dull and just plain rude. I've seen most of them, so I should know. Thank you for your wonderful service. The Patrick James Eggle is my dream come true.' G.K. Wales
  • 'Simply the best guitar shop on the planet. D.F. Nottingham
  • 'It may seem eccentric to travel from Scotland to the south coast to buy a guitar, but Guitar Junction made the trip seem entirely logical. First class service, first class stock and an overall first class experience. Thank you.' C.M. Inverness
  • 'A very big thank you to David and Duncan for all the help in enabling me to choose the Patrick Eggle Linville. It hasn't been put down for a week! Fantastic. After experiencing the guitar shops in Kent I would have no hesitation in driving the 250 mile round trip next time I'm in the market for another guitar. Quality and service are second to none. Quite simply, why go anywhere else?' A.F., Kent
  • 'Thank you for all the excellent service you provided and hope to see you again soon.' T.B. Greece
  • 'Thanks Dave again for the fantastic service, over the moon with the Fylde guitar, quality guitar with a beautiful sound. Regards to you and your staff.' B.D. Sussex
  • 'Thankyou for the Patrick Eggle guitar, it arrived safely and is 10 times better than I expected! Service was second to none and if only all guitar dealers worked this way (I've been involved with the guitar business for 50 years). Thankyou once again and keep up the sterling work.' J.R.,North Yorkshire
  • 'I have to echo what others have said - travel from wherever to get to Guitar Junction - I did from Leicester and it was so worth it.The sheer quality of their stock from budget instruments to the most valuable vintage and high spec guitars is breathtaking and the laid back atmosphere you get to try things out in is second to none. The 'Martin Room' at the back is the stuff of dreams indeed and the place where I at last found the lovely old vibey D18 I'd always dreamed of owning.I never felt 'time stressed' and nothing seemed too much trouble for David, he really does want to see you find the right guitar for your needs.You can even go and have a walk on the beach round the corner and a nice meal in Chipwick two doors away as well!Surely the best in the land, next time I'm in the market for another quality guitar it'll be my first port of call for sure.' K.H. Leicester
  • 'Yet again fantastic service, great guys, great guitars, what more could you want? Even if you have to drive 100 miles buy a guitar from these guys! The best guitar shop in the UK and I have dealt with loads of them.' N.C., Tottenham
  • 'Great service, great guitars,and the most friendly staff you could wish to meet. Thank you David your shop is a credit to you.' N.C., Tottenham
  • 'I would just like to say a very BIG 'thank you' to all the team at Guitar Junction, for your warm friendly welcome, your excellent advice and your patience in helping me choose what can only be described as an outstanding guitar and hopefully a friend for life! You have a superb range of quality guitars for people to choose from and that certainly made it easier for me with my limited 2 year experience! The opportunity to sit in a quiet room with a range of different instruments to suit all budgets and playing styles was very helpful as too was the copious amounts of coffee!' G.B.,Stoke-on-Trent
  • 'It would be frankly impossible and somewhat moronic to expect more from a guitar store. The service is akin to chivalry and you're treated like an old friend on your first visit. The choice on offer is simply staggering - from a plectrum to a guitar requiring a remortgage, these guys have it all. If you are a guitarist and you haven't visited Guitar Junction - you don't know what you're missing! Thanks for everything - an incomparable retail experience!' R.Z. Sussex
  • 'Thank you very much for your work. I don't think I've ever had such brilliant customer service before.' K.L.S, Denmark
  • 'Thank you for helping my eleven year old son get a bass he loves. Although he was a complete novice, we were made to feel really comfortable and he's having great success with it. Well worth the train, bus and taxi journey. Your shop was recommended to me and I will tell others.' M.M. East Sussex
  • 'I think that Guitar Junction is the best guitar shop ever. L.C, Sussex
  • 'What a wonderful atmosphere in your shop. It was well worth the trip and the Martin is the best guitar I have ever played.' A.D. Germany
  • 'I received such a great service in your store and couldn't be happier with the Guitar I bought (Stonebridge OM-22-CM), it has the most beautiful sound. As soon as I picked it up and played it I knew it was for me, and you guys made sure that I was sure. I appreciated that.' J.M. Sussex
  • 'I have recently bought a Stonebridge D34SR from Guitar Junction....the guys made the process simple and very personal....great service and a great product.....quality all round I have no hesistation in recommending these guys.....thank you.' I.P. Warwickshire
  • 'Let me thank you again for the absolutely wonderful service you offer. I thoroughly enjoyed talking to you all and I have to say you have THE best guitar store in Britain, with the best service anyone could possibly expect.' R.J. Hampshire
  • 'I must compliment you on the high standard of your premises. I would also like to compliment you on the qualities of your staff. With my many visits to guitar shops I seldom find such helpful and courteous staff, if only all youngsters were as helpful and polite as your young lad perhaps things would not be so bad. I do not often write emails like this but I just felt that you needed to know exactly how good your shop is.' G.B., Surrey
  • 'Over the many years I have been in most guitar shops in the South and in London and can honestly say this is one of the best and most friendly guitar shops I have been in. Thanks Dave for a suberb Martin 00042 you are a credit to the business. I have already recommended your shop to several friends and will continue to do so.' M.M., Kent
  • 'I would highly recommend Guitar Junction to anyone. Their prompt, efficient service is absolutely first class.' D.A, Cheshire
  • "Impeccable service and and a nice bunch of people to boot!" A.L. Paris, France
  • "Here's hoping for continued success for Guitar Junction. I wouldn't buy a Martin guitar from anyone else." J.M Oxford
  • "I can only say I have been in many guitar shops and I have not been in another where I have felt so relaxed or welcome." J.J. Brighton
  • "I have to say that the "shopping experience" in your shop is the best I have come across : welcoming , friendly , helpful ......a different class." J.S. Sussex
  • "Very friendly service, and one of the most accommodating guitar shops i have been to. These people know guitars!" M.F Sussex
  • "Friendly people and amazing guitars." B.G., London
  • "I've never been in such a great guitar shop. It's like a sweetie shop for grown-ups." K.J., Croydon
  • "I must compliment you on your service. It's just like it should be." P.C., Brighton
  • "It has to be the best coffee in Sussex!" P.B., Angmering
  • "I had a wonderful day out and it was well worth the trip. I'll be back." N.C., Cambridge
  • "I cannot imagine going anywhere else for my guitars from now on." J.L., Guildford
  • "Wonderful service, thank you." P.B., Slovenia
  • "I'll tell all my friends to come to you in future." J.W., Jersey
  • "I wish our guitar shops were like yours." G.H., California
  • "Lovely guitar and great blokes." M.W., Plymouth
  • "I felt really looked after and the coffee was good, too!" A.B., London
  • "Your service was second to none and the guitar perfect." J.B., Wales
  • "I can't believe you let me play all those superb guitars. Thank you. I'll definitely be back soon!" M.K., Sheffield
  • "I could spend all day with you. Great shop!" N.G., Portsmouth
  • "You've got it right. Keep up the good work." L.H., Southampton
  • "Nothing was too much trouble, and you made me feel that coming back to playing again in middle age was something to be encouraged and not mocked. Thank you." A.A., Reigate
  • "Your knowledge of the guitars you have for sale is exceptional. You made my visit very enjoyable." G.F., Kent
  • "Wonderful attitude, expert knowledge and breathtaking guitars. I've waited years for a guitar-buying experience like this!" T.W., Sussex
  • "No one measures up to the kind helpful way these guys do their job. Only one place to get my guitars!" B.C., Sussex
  • "Dave, thank you for the setup you did on my Gordon Smith. It always was a good guitar, but it now sounds better than ever and plays like a dream. Far and away the best bang per buck I have ever spent on guitars!" N.T., Angmering
  • "Your shop is amazing. It's a toy shop for adults! Keep up the good work." N.A., Cambridge
  • "I really think the experience the other day was excellent. What a great company you have." W.G., Kent
  • "I really enjoyed the experience. As a novice you made me feel important. I will be back!" M.B., Purley
  • "Another great visit to Guitar Junction. It's definitely addictive!" G.H., Reigate
  • "A shop like this is long overdue. Well done!" T.D., Ireland
  • "Thanks again for your wonderful service - a real treat." C.M., France
  • "Thanks so much for making us feel so welcome today; what a joy it is to come in to your shop." R.W., Surrey
  • "Visiting your shop is always worth the trip." B.M., Birmingham
  • "Stopped dead in my tracks by the guitars on the racks, I sat on the sofa, Daves' wife came over, "I've seen you look fresher let me take your blood pressure!" What service! what style! She brought on a smile. Should you suffer the same and go faint in the brain, take note of my verse: Daves' wife is a nurse!" D.S., Worthing
  • "Thank you for treating me so well. You made the trip from Iceland, to collect my Martin, so easy." S., Iceland
  • "Give me five!" D.S., Greece
  • "Entering your shop is like entering a welcoming club. Great atmosphere and great guitars." A.G., Edinburgh
  • "Every guitar shop should be like yours. Keep it up!" B.H., Manchester
  • "So glad I found your shop. Had a moment of magical destiny in there, eventually to buy the as-new Epiphone left hooker. Everyone friendly, packed with interesting instruments and service. Perfect." D.E., London
  • "Just to let you know the guitar set up is great. Thank you for all your hard work and I will spread the word about your excellent shop and service." R.S., Surrey
  • "Absolutely brilliant service, friendly, unhurried and knowledgeable. I will definitely be back. Wish I could have afforded the Bellezza Nera!!!!!!!!!!!!!!! Thankyou....." P.M., Bognor Regis
  • "I'm well impressed with your shop - great, friendly service and no 'muso attitude' like you get at so many other places! I shall definitely be back and will recommend you to others too." S.R., Kent
  • I was so impressed by the ambience of Guitar Junction and the courteous welcome I received. I had absolutely no qualms over entrusting my guitar to your care." M.L., Sussex
  • "I'll be back!" K.C., Kent
  • "Your shop should be listed as a health hazard - to your credit card! Fabulous guitars and fabulous service. Fatal!" J.M., Glasgow
  • "Great guys and great guitars, thanks!" F.C., Chichester
  • "At last, a guitar shop I can trust. Excellent in every way." S.L., Southampton
  • "The deal you were able to do for me on my D-28 was very fair and I will be back in touch with more upgrades to my guitar collection in the future without a doubt. Martin have a dealer of the highest calibre in Guitar Junction and it is well worth the drive from Oxford to be able to buy from fellow Martin enthusiasts. Thanks a million !" J.M., Oxford
  • "You made my visit a really enjoyable experience, with no pressure and no bullshit! Thank you!" J.W., Kent
  • "What a gem, and the seaside, too! Perfect way to buy superb guitars." A.E., Manchester
  • "Thank you for your perfect customer service." D.L., Portsmouth
  • "Amazing guitars and I've not experienced service like it - friendly, welcoming and professional. My guitar set up was perfect. I'm only sorry I didn't find this place earlier." M.H., Kent
  • "Thanks for your help and patience last Saturday. The Fylde Falstaff I chose at the end is fabulous. So many good instruments to try.......makes it very hard to decide!" Bernie, London
  • "Good Coffee, friendly company, great guitars, excellent unhurried service, I'll be back." N.R., Basingstoke
  • "Thank you for the brilliant service, well impressed with my Norman. Once again thanks." S.C., Sheffield
  • "Wonderful to have found you guys. You're right, it really is customer service as it should be. You have the best selection of Martins in the UK!" D.M., Harrogate
  • "It was a pleasure doing business with you. Thanks for making it all so easy." F.F., Italy
  • "I have ordered guitars over the internet and bought from friends in the past due to feeling a little intimidated when going into guitar shops, as there has tended to be an attitude I did not appreciate, but I have to say you guys seem different." M.B., Surrey
  • "What can I say.... discovered whilst I should have been working, and after 30 seconds of the first visit, realised I was standing in the best guitar shop in the UK...expert advice, amazing service and great coffee.... The patience and time dedicated by Dave and Neville to their customers is without equal.... forget Denmark Street, hit the south coast when looking for that special purchase." F.C., Arundel
  • "David and Neville are real gentlemen! Buying my dream guitar was made a real stress free pleasure. Thank you." B.H., Nottingham
  • "I had a cherished Selmer Zodiac amp collecting dust for 25 years.. ! these guys fixed it in just three days.. Great, polite service -thanks for bringing my youth back." C.F., Worthing
  • "Have been a working musician for over 40 years and these people run the best service I have ever experienced in that time." D.P., Swindon
  • "Personal service and consideration at its best. Many thanks for enabling me to find my perfect wooden companion." A. N., West Midlands
  • "It's the first place I would think of going when buying a guitar. And as for David's own guitars, a superior custom guitar at a price that is impossible to fault." J.T-P., Sussex
  • "The whole experience was perfect. These guys love what they're doing and it shows." A.L., Suffolk
  • "Never mind dreamweavers, this outfit is a dream come true. Superb service, good old fashioned politeness and a genuine interest in what they are doing. The coffee is excellent as well! " J.D., Manchester
  • "I just wanted to say a big thank you for making my visit such a pleasant one. I may have parted with a lot of hard earned pennies but the experience was well worth it. I am only sorry that you are so far away." M.K, Wales
  • "This is first class service. I was extremely pleased with the guitar. David's description and courtesy should be a lesson to other traders. Highly recommended." A.S., Hertford
  • "Just a wee note to say thanks for yesterday. I'm totally and probably unhealthily in love with the guitar. It was worth the wait and the long drive from London. If only the shops in Denmark street were as good as yours. You've got it right." A.N., London
  • "Best Guitar shop in the world - I've seen many!" M.C., Wales and New Zealand
  • "Guitar Junction are my bass tech people who keep my 30-plus year old Maya P bass top notch and performance ready." G.H., Sussex
  • "I tried the bass today, it's wonderful, I love her so much !! Thank you for everything, I hope one day I could visit your store, I think I could stay there for hours looking at your guitars and bass..." A.M., France
  • "The folk at Guitar Junction make you feel welcome, treat you with courtesy and respect, and are genuinely interested in guitars. Great shop! So nice to see some lovely guitars at reasonable prices. I'll be back." J.M., Lewes
  • "I brought my Gibson J-45 along last week to be re-strung/set up etc. I was never really happy with it until now, thanks for doing such a great job, it looks and sounds amazing. I also loved your shop and will be back VERY soon. Thanks once again, keep up the good work!" R.P, Essex
  • "A long drive but well worth it. Great shop, great service and above all, great people. Got the guitar of my dreams, now just got to play it better. Will certainly be returning. All the Best !" J.S, Sheffield
  • "The long journey is always worth it with you guys. Top service, friendly people, and a wonderful selection of seductive guitars. It's a good excuse for a day at the seaside as well!" T.H., Wales