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Customer Feedback

At Guitar Junction we have a conviction that customer service is vitally important. In an age when respect, courtesy, politeness and attentiveness are at risk we believe it is essential that they survive. We have had some very rewarding feedback from our customers so far; here is a selection of what they had to say about us. Thank you for letting us know how we are doing.

Tell us what you think!
  • "Impeccable service and and a nice bunch of people to boot!" A.L. Paris, France
  • "Here's hoping for continued success for Guitar Junction. I wouldn't buy a Martin guitar from anyone else." J.M Oxford
  • "I can only say I have been in many guitar shops and I have not been in another where I have felt so relaxed or welcome." J.J. Brighton
  • "I have to say that the "shopping experience" in your shop is the best I have come across : welcoming , friendly , helpful ......a different class." J.S. Sussex
  • "Very friendly service, and one of the most accommodating guitar shops i have been to. These people know guitars!" M.F Sussex
  • "Friendly people and amazing guitars." B.G., London
  • "I've never been in such a great guitar shop. It's like a sweetie shop for grown-ups." K.J., Croydon
  • "I must compliment you on your service. It's just like it should be." P.C., Brighton
  • "It has to be the best coffee in Sussex!" P.B., Angmering
  • "I had a wonderful day out and it was well worth the trip. I'll be back." N.C., Cambridge
  • "I cannot imagine going anywhere else for my guitars from now on." J.L., Guildford
  • "Wonderful service, thank you." P.B., Slovenia
  • "I'll tell all my friends to come to you in future." J.W., Jersey
  • "I wish our guitar shops were like yours." G.H., California
  • "Lovely guitar and great blokes." M.W., Plymouth
  • "I felt really looked after and the coffee was good, too!" A.B., London
  • "Your service was second to none and the guitar perfect." J.B., Wales
  • "I can't believe you let me play all those superb guitars. Thank you. I'll definitely be back soon!" M.K., Sheffield
  • "I could spend all day with you. Great shop!" N.G., Portsmouth
  • "You've got it right. Keep up the good work." L.H., Southampton
  • "Nothing was too much trouble, and you made me feel that coming back to playing again in middle age was something to be encouraged and not mocked. Thank you." A.A., Reigate
  • "Your knowledge of the guitars you have for sale is exceptional. You made my visit very enjoyable." G.F., Kent
  • "Wonderful attitude, expert knowledge and breathtaking guitars. I've waited years for a guitar-buying experience like this!" T.W., Sussex
  • "No one measures up to the kind helpful way these guys do their job. Only one place to get my guitars!" B.C., Sussex
  • "Dave, thank you for the setup you did on my Gordon Smith. It always was a good guitar, but it now sounds better than ever and plays like a dream. Far and away the best bang per buck I have ever spent on guitars!" N.T., Angmering
  • "Your shop is amazing. It's a toy shop for adults! Keep up the good work." N.A., Cambridge
  • "I really think the experience the other day was excellent. What a great company you have." W.G., Kent
  • "I really enjoyed the experience. As a novice you made me feel important. I will be back!" M.B., Purley
  • "Another great visit to Guitar Junction. It's definitely addictive!" G.H., Reigate
  • "A shop like this is long overdue. Well done!" T.D., Ireland
  • "Thanks again for your wonderful service - a real treat." C.M., France
  • "Thanks so much for making us feel so welcome today; what a joy it is to come in to your shop." R.W., Surrey
  • "Visiting your shop is always worth the trip." B.M., Birmingham
  • "Stopped dead in my tracks by the guitars on the racks, I sat on the sofa, Daves' wife came over, "I've seen you look fresher let me take your blood pressure!" What service! what style! She brought on a smile. Should you suffer the same and go faint in the brain, take note of my verse: Daves' wife is a nurse!" D.S., Worthing
  • "Thank you for treating me so well. You made the trip from Iceland, to collect my Martin, so easy." S., Iceland
  • "Give me five!" D.S., Greece
  • "Entering your shop is like entering a welcoming club. Great atmosphere and great guitars." A.G., Edinburgh
  • "Every guitar shop should be like yours. Keep it up!" B.H., Manchester
  • "So glad I found your shop. Had a moment of magical destiny in there, eventually to buy the as-new Epiphone left hooker. Everyone friendly, packed with interesting instruments and service. Perfect." D.E., London
  • "Just to let you know the guitar set up is great. Thank you for all your hard work and I will spread the word about your excellent shop and service." R.S., Surrey
  • "Absolutely brilliant service, friendly, unhurried and knowledgeable. I will definitely be back. Wish I could have afforded the Bellezza Nera!!!!!!!!!!!!!!! Thankyou....." P.M., Bognor Regis
  • "I'm well impressed with your shop - great, friendly service and no 'muso attitude' like you get at so many other places! I shall definitely be back and will recommend you to others too." S.R., Kent
  • I was so impressed by the ambience of Guitar Junction and the courteous welcome I received. I had absolutely no qualms over entrusting my guitar to your care." M.L., Sussex
  • "I'll be back!" K.C., Kent
  • "Your shop should be listed as a health hazard - to your credit card! Fabulous guitars and fabulous service. Fatal!" J.M., Glasgow
  • "Great guys and great guitars, thanks!" F.C., Chichester
  • "At last, a guitar shop I can trust. Excellent in every way." S.L., Southampton
  • "The deal you were able to do for me on my D-28 was very fair and I will be back in touch with more upgrades to my guitar collection in the future without a doubt. Martin have a dealer of the highest calibre in Guitar Junction and it is well worth the drive from Oxford to be able to buy from fellow Martin enthusiasts. Thanks a million !" J.M., Oxford
  • "You made my visit a really enjoyable experience, with no pressure and no bullshit! Thank you!" J.W., Kent
  • "What a gem, and the seaside, too! Perfect way to buy superb guitars." A.E., Manchester
  • "Thank you for your perfect customer service." D.L., Portsmouth
  • "Amazing guitars and I've not experienced service like it - friendly, welcoming and professional. My guitar set up was perfect. I'm only sorry I didn't find this place earlier." M.H., Kent
  • "Thanks for your help and patience last Saturday. The Fylde Falstaff I chose at the end is fabulous. So many good instruments to try.......makes it very hard to decide!" Bernie, London
  • "Good Coffee, friendly company, great guitars, excellent unhurried service, I'll be back." N.R., Basingstoke
  • "Thank you for the brilliant service, well impressed with my Norman. Once again thanks." S.C., Sheffield
  • "Wonderful to have found you guys. You're right, it really is customer service as it should be. You have the best selection of Martins in the UK!" D.M., Harrogate
  • "It was a pleasure doing business with you. Thanks for making it all so easy." F.F., Italy
  • "I have ordered guitars over the internet and bought from friends in the past due to feeling a little intimidated when going into guitar shops, as there has tended to be an attitude I did not appreciate, but I have to say you guys seem different." M.B., Surrey
  • "What can I say.... discovered whilst I should have been working, and after 30 seconds of the first visit, realised I was standing in the best guitar shop in the UK...expert advice, amazing service and great coffee.... The patience and time dedicated by Dave and Neville to their customers is without equal.... forget Denmark Street, hit the south coast when looking for that special purchase." F.C., Arundel
  • "David and Neville are real gentlemen! Buying my dream guitar was made a real stress free pleasure. Thank you." B.H., Nottingham
  • "I had a cherished Selmer Zodiac amp collecting dust for 25 years.. ! these guys fixed it in just three days.. Great, polite service -thanks for bringing my youth back." C.F., Worthing
  • "Have been a working musician for over 40 years and these people run the best service I have ever experienced in that time." D.P., Swindon
  • "Personal service and consideration at its best. Many thanks for enabling me to find my perfect wooden companion." A. N., West Midlands
  • "It's the first place I would think of going when buying a guitar. And as for David's own guitars, a superior custom guitar at a price that is impossible to fault." J.T-P., Sussex
  • "The whole experience was perfect. These guys love what they're doing and it shows." A.L., Suffolk
  • "Never mind dreamweavers, this outfit is a dream come true. Superb service, good old fashioned politeness and a genuine interest in what they are doing. The coffee is excellent as well! " J.D., Manchester
  • "I just wanted to say a big thank you for making my visit such a pleasant one. I may have parted with a lot of hard earned pennies but the experience was well worth it. I am only sorry that you are so far away." M.K, Wales
  • "This is first class service. I was extremely pleased with the guitar. David's description and courtesy should be a lesson to other traders. Highly recommended." A.S., Hertford
  • "Just a wee note to say thanks for yesterday. I'm totally and probably unhealthily in love with the guitar. It was worth the wait and the long drive from London. If only the shops in Denmark street were as good as yours. You've got it right." A.N., London
  • "Best Guitar shop in the world - I've seen many!" M.C., Wales and New Zealand
  • "Guitar Junction are my bass tech people who keep my 30-plus year old Maya P bass top notch and performance ready." G.H., Sussex
  • "I tried the bass today, it's wonderful, I love her so much !! Thank you for everything, I hope one day I could visit your store, I think I could stay there for hours looking at your guitars and bass..." A.M., France
  • "The folk at Guitar Junction make you feel welcome, treat you with courtesy and respect, and are genuinely interested in guitars. Great shop! So nice to see some lovely guitars at reasonable prices. I'll be back." J.M., Lewes
  • "I brought my Gibson J-45 along last week to be re-strung/set up etc. I was never really happy with it until now, thanks for doing such a great job, it looks and sounds amazing. I also loved your shop and will be back VERY soon. Thanks once again, keep up the good work!" R.P, Essex
  • "A long drive but well worth it. Great shop, great service and above all, great people. Got the guitar of my dreams, now just got to play it better. Will certainly be returning. All the Best !" J.S, Sheffield
  • "The long journey is always worth it with you guys. Top service, friendly people, and a wonderful selection of seductive guitars. It's a good excuse for a day at the seaside as well!" T.H., Wales